I completely dropped the ball on posting the update on this. Sorry to keep drawing out the story!
The TSA director at the Atlanta airport had me call her so we could discuss what happened. I repeated our story and she seemed properly appalled. She agreed that several things happened that were against policy. She asked if I remembered the name of any of the employees, but of course I didn't. So she requested I send all the information I can remember about what time we went through screening, what we were wearing, etc so she could review the tapes and find out what employees were responsible. She said that there would be retraining so this wouldn't happen again.
She seemed genuinely interested in what happened and sincere about preventing this from happening again. She told me to immediately request a supervisor if this ever happened again, but the supervisor would have immediately stopped things from progressing further. Of course, I have to take her at her word, but can you imagine how much bad press this would get if the media blew up the story? Who wants to be the jerk giving a kid with a service dog a hard time?
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